SHIPPING & RETURNS

Shipping Policy

Currently, we are only shipping to the United Kingdom. We are looking to expand our delivery options in the future.

Items will be grouped together and shipping cost will depend on the item size/weight. Items will be shipped between 3 - 5 business working days.  

 

Delivery Charges

  • Small packages - £5 UK

  • Medium packages - £15 UK

  • Large packages - £25 UK

If you have any questions, please contact sales@runtech.co for more information.

Return & Exchange Policy

We understand from time to time you may wish to return a product to us. For returns, please contact sales@runtech.co within 7 days following delivery of the product.

B-STOCK ITEMS

Please note, our clearance and graded stock can vary with regards to warranty. Be sure to enquire when purchasing.

RETURNS

You will be entitled to return a product to us when:

  • We receive the returned product within 14 days following the date of delivery of the product; 

  • The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

  • You comply with the returns procedure set out below; and

  • None of the exclusions set out below apply.

RETURNS PROCEDURE  

In order to take advantage of your rights under this returns policy, you must:

  • Request a Return within 7 days following the date of delivery      

  •  Wait for our response to your return request. If your return has been approved we will send you email confirmation, alternatively if your return has not been approved we will email you the reason for the refusal;

  • It is important that the items be returned in the original manufacturers packaging complete with any accessories, manuals or other documentation. Failure to do so may affect how we deal with your item on return.  Please also cover the original packaging and attach the returns paperwork and the RMA number to the outer covering.  Do not write on or attach paperwork to the original manufacturers packaging.

 

 The address of our returns department is:

 

[ RETURNS ADDRESS ]

 

You will be responsible for paying postage costs associated with returns under this policy.

REFUNDS

We will issue you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy. Refunds are processed after we have received and checked the products received.

 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.